man in orange and black vest wearing white helmet holding yellow and black power tool
man in orange and black vest wearing white helmet holding yellow and black power tool
Plan customer follow-up
DeskOrbit Service

A finished job should not be a forgotten customer.

You put the work into a good job. Make asking for an honest review and staying in touch part of your follow-through.

Follow-through

Core communication benefits

Make review requests consistent

Stay useful after the job

Keep follow-up personal

Agree when completed jobs qualify for an honest review request using approved wording and compatible message channels.

Organise maintenance or service reminders when relevant, keeping your trade business top of mind for clients.

Plan relevant follow-up for customers with the appropriate permission, with opt-outs recorded and applied to future messages.

Subject to setup

Practical communication examples

Completed work review

Seasonal maintenance

Future service check-in

An honest review request sent after successfully completed work, with timing and eligibility subject to discovery.

A timely reminder for scheduled servicing or seasonal checks, keeping equipment and property properly maintained.

A simple check-in for relevant future service, ensuring all permissions and message costs are agreed before launch.

Plan customer follow-up

Keep the relationship going after the invoice

No fake reviews, no sentiment filtering, and no guaranteed rankings—just practical communication agreed before launch.